Customer Testimonials
I was greeted promptly…as I did not have an appointment I felt the “I care” attitude that I was an important client. I was informed as to the needs of my car yet not “ pushed” into any service…..
I had a great experience with this Honda dealership. Their communication was excellent throughout the entire process, and answering all my questions promptly. The repair was completed on time as promised. I also appreciated how easy it was to schedule an appointment, with flexible options that fit my schedule. The staff was professional, friendly, and genuinely focused on providing great customer service. Overall, the entire experience was smooth and stress-free. I highly recommend this dealership to anyone looking for reliable service and excellent customer care.
I had a great service experience with Britney. She's the consummate professional. You need to hire more Britneys!
Always great service! Thanks again for your help! I appreciate your professionalism and care every time I am there!
Great service, good explanations, highly communicative, straight forward and pleasant to work with. Would recommend
Excellent customer service. Call to get 130 mile work done on my CRV and they got us in the same day. They also vacuum and washed the car. I will definitely return
This particular site that they are very friendly and helpful . I like the employee. Love the drinks
The service department was great. Working with Chiane was amazing. She's very kind and knowledgeable.
The work was completed on time Thank Shane for job well done! It was awesome 👌
Great selection, knowledgeable & friendly service. Gene was very helpful & a delightful to work with. I would recommend him to my family & friends.
Fast and timely service. Friendly staff. Made it a super pleasurable experience to get my oil change done.
This review is for the splendid customer service of Ava, a Service Writer at Rairdon Honda. She has gone above and beyond to ensure that my vehicle has been properly cared for. She has been most courteous and caring in answering all my questions, and concerns. She is 10 of 10 on a scale of 10. Thank you Ava.
Adam was fine not Happy it took so long to just get a tire fixed my guess is I should have went to a tire store instead of the Honda dealership said it would be ready by 3:00 Pm and it was not ready till 3:40 2nd time this has happened to me at this dealership!
I had amazing service, was willing to work with me and explain every step of the way to help me make a informed purchase everyone was nice and friendly ulises helped me pick a car that I like a lot and works well
They did a good job and did it on time. Everything was great and good.
Michael was amazing, we had great conversations and made the process a breeze. Definitely a great place to go when you’re looking for a new or used vehicle.
Service was excellent, especially from Britney-Marie. I appreciate her working with me and finding a good solution for my needs.
Samuel and Genevieve were amazing! Their service was above and beyond what was hoped for!!!
Very good service the person that help me with the car was very good I didn't have to spend a lot of time I would recommend this dealership to anyone
Wendy was very helpful and nice to work with love working with her the waiting room is very clean
Got a new Civic Hybrid in perfect condition with 5 miles. First green flag but the real hole in one was the great staff. Real down to earth, friendly, professional, knowledgeable people. Everybody I talk to was nice and helpful but I ended up working out the details with Sarany then Darian. They made the process easy, answered all my questions, and provided exceptional hospitality. They are exactly who you want to work with when buying a new car. Whoever’s hiring knows ball.
Professional and helpful with my car issues. I will say that the pricing is very steep, which has left me in debt. But I have warranties for all these parts now.
Good services and fast services - Please remember wash my car next time , Thank for services
I had a good experience. I damaged the skid plate and it was quickly identified and a plan was executed.
Britney was very welcoming and took care of me very quickly. The service was completed faster than expected. She explained all their findings and any other services needed.
Chicane clearly explained the work to be done. When there was an additional work needed she went over it carefully with me. A clean very professional business
Excellent service! Raidon staff take the time to clearly explain what these TV done to your car and why it needs to be done. After the work is finished, again take the time to explain everything that has been done, and describe anything the owner should do to continue to take care of the car. I have taken my cars to them for years, and continue to be pleased. I recommend them highly.
Thinking about buying your next brand new car? This is the place I will recommend. Jamie and Ulises were friendly, professional, and very helpful throughout the entire process.
Best car buying experience to date. Great service! Fast and efficient sale.Very Happy with my purchase!
Arrived without an appointment but there would have been an understandable delay so left it overnight but was given a ride home. Car was ready the next day .wendy was very polite and helpful.
Great customer service. Always you can count on when it comes to your vehicle. Fast service!
recently had my vehicle serviced at Rairdon’s Honda of Sumner and had a great experience working with Ava. From the moment I arrived, the process was smooth and professional. Ava was incredibly helpful, keeping me informed throughout the entire service. She explained everything clearly and made sure my car was ready right when promised. It’s rare to find such attentive service, and she really went above and beyond to make sure I was taken care of.
So they got me in by stating the discount of new car plus giving me trade-in value. As it turns out they gave the value $3k less. The new car doesn't have all weather mats. All of these are fine as I agreed do the deal but the biggest issue was a defective wireless phone charger which drained the power system completely. I had to jumpstart the car three times to get into Honda service then have it kept there 5 days so they finally diagnosed it properly. Finally they made me pay $534 for a replacement as it's not ... Read More DealerRater - Mar 19, 2026
Dealer did a goof job Chaine was very helpful supprised how expensive a smsll part was
Adam was great! Very nice and helpful! This dealership is outstanding and fair in dealings.
Service department is always willing to work with me to arrange the right service for my car.
My Honda Civic was in and out pretty quick and they performed the requested services.
Ease of appointment setting On time to fix warranty issue Very clean facility Friendly crew Answered questions quickly. Thank you!
Joseph did a great job at helping me with my complex issue thanks again to everyone there including the techs…
Brittni and Mike helped with fixing my car. They were very professional and explained everything to me in detail. They went above and beyond in their customer service and were very communicative.
Chiane was very nice and professional she looked up my service record and explained the work I've had done and what was due.
My service experience has been great. They are fast and efficient, and even wash My car every time. Thanks service team!
They are very pleasant and worked with my situation and got it done as quickly as they could
Everyone was very helpful. All my questions and needs were met. Very kind and helpful. Thank you.
The sales and finance people were were personal, professional and very helpful during the purchasing process.
Good selection of new and used vehicles. Salesman was helpful and no pressure. Trade in offer was ok but nothing great. Finance team could have been more helpful with more choices. Felt pushed into one loan. Car was filled up and ready for delivery.
My experience from start to finish was professional and an extremely efficient. They explained everything well and treated me very respectfully.
Great car buying experience. Everything was ready to go for my appointment. Jamie, Ulises and Tommy delivered on providing quality service. Thank you!!
The dealership proactively contacted me to ensure that the recalls on my vehicle were taken care of immediately. They made it easy and simple for me to have the repairs done and I was able to have a loaner vehicle during the process.
I recommend this service center because the staff is very friendly and knowledgeable. My car was repaired efficiently. Thank you for your work.
Wendy makes the visit as pleasant and painless as possible. I appreciate her positive attitude.
Chiane’s customer service was exceptional. So easy to talk too and I felt really comfortable with her. She was extremely accommodating, she even got me out of the dealership an hour earlier! I’d recommend working with her for any of your service needs! 😊
I’ve purchased around 10 cars in my lifetime from dealers and this was by far the easiest and smoothest transaction by far. We only spent around 1 1/2 hours at the dealership and about an hour of that was doing the test drive and waiting for the finance manager to finish up with a customer who was there before us. Genevieve made the entire process pretty smooth and headache free. Would highly recommend for sure!
Everything went as planned and our paperwork was done correctly. All the staff was helpful and friendly. We got the truck we agreed on with the price we had agreed on too. We would recommend this dealership
Pressure-free experience with friendly staff. They were approachable and answered all of our questions.
Great customer service, Great people, reasonably price. I would like to go back to places
Excellent service and professionalism throughout the entire process. Adriane was knowledgeable, transparent, and very helpful.Financing was straightforward, and everything was explained clearly. Highly recommend this dealership to anyone looking for a smooth car-buying experience.
Brittany was great to work with. She went above and beyond for me. I haven’t always had a good experience here but she made it really good for me
The lady that was attending me was very efficient and kind. She informed me very well. The service was very quick.
The people at the dealership were very helpful and considerate of our situation and our time. They went out of their way to help.
The vehicles are top quality and the sales and finance people are awesome. They worked with me to put me in the best possible car and I love it. Great dealership, would highly recommend.
Jamie was great to work with. I was in and out buying my Honda fit.
We took our car in for routine oil change, and somehow they messed up the system, including the gas gauge. Leading to us running out of gas hours away from home, leading to a tow truck, a car rental and a mechanic bill. We asked them for partial reimbursement since it was their fault/messing up the systems, and they’ve completely ghosted us. No follow through, no follow up. I would not recommend this location and we do not trust them with our vehicles any longer.
Personable, friendly salesman. Very efficient finance guy. From the time I checked the online inquiry as to availability at 11:00 pm and got an immediate response, to when we closed the transaction at noon the next day every interaction was positive. The staff made me feel comfortable. Even staff not involved in our transaction were welcoming and friendly. I would recommend this dealership to anyone.
Serany our sales person was very professional and knowledgeable would definitely be back to purchase again in the future
Kayla was professional, knowledgeable and efficient. Dealership was easy to access online and very friendly.
Clear communication, prompt and friendly service, and very helpful with explaining the services and options available to me.
I just went in for service on my Pilot and had a very warm greeting from Chiane Martin, the Service Advisor. As she pointed out items that my car needed, I never felt any pressure from her to do anything beyond what I came in for. That made my experience even better.
Jodi our sales person was phenomenal! She was very patient and gave us several options. I ended up leaving with a Jeep Grand Cherokee which I didn’t even know I wanted until she showed it to me, and I love it! She was fully transparent and helped us through the whole process! Also special shout out to Matt in finance for getting us a great deal and working with our options and need for a warranty. Thank you Jodi, Matt, and Rairdon Honda of Sumner for taking good care of us. Car buying can be an awful, stressful experience, ... Read More DealerRater - Jan 23, 2026
Joseph and Shane took great care with us acknowledging what we needed and wanted it done and finally made it happen so I am sending a great review and saying thank you very much!
Rairdon Honda has been a consistently reliable dealership for us over the years. We've purchased and had serviced four vehicles there.
Joseph helped me today while I was getting my oil changed. He was very friendly
Everyone here is so kind and friendly. They even love my loud Poodle who loves going with me because she gets so much attention
Fidel was great! We came in looking at Honda civics and he helped us pick the perfect one! He made us feel comfortable and didn’t feel pressured at all, which is rare when a sales person is working with you! Would recommend him to everyone that’s buying a car!
Quick fast and accurate and Kayla was very nice and helpful definitely 10 thank you
Fast and good service with good customer service especially with kyla,thanks and have a nice day
I had a great experience at Rairdon’s Honda of summer. I went in for an oil change and I thought I was with family. I will continue going there.
We walked in for service on our 22 Hybrid Accord and walked out with a new Hybrid C-RV. Genevieve was absolutely the best to work with!
It’s been nearly a year since I bought my vehicle from this dealership and I wanted to wait to see if my anger from the transaction would go away; it has not! Rairdon’s Honda of Sumner is dishonest and illegally immoral! They sold me a car (that I wasn’t even trying to haggle on) and acted as though I was in the wrong for trying to get them to honor their asking price! They kept trying to tack on additional fee’s even though I already had a check in hand. Then, they failed to abide by ... Read More DealerRater - Jan 1, 2026
Dealer is convenient, very prompt service, car delivered when promised, complementary car wash much appreciated!
Rairdon’s is such a nice and friendly place to go. We took our car in for an oil change & tire rotation and it was done very quickly. I can’t say enough about how you are greeted every time you go in. It makes you feel like you are exactly in the right place.
I have purchased two cars from here. No problems until today. I have a recall issue and tried to get an appointment for servicing. that is where the issues started. Apparently, if you have questions and not just an appointment request you get thrown into a que and have to leave a message. The prompts say that if you have an unresolved issue to press 5. I did so. I got the same nasty lady stating that she did not have a manager and that I would have to talk with her...nope! there are other Honda dealerships and they get ... Read More DealerRater - Dec 29, 2025
Went in there for an oil change and they took spectacular care of my car and the service was amazing!
The buy experience was quick and easy. They accepted our offer we got from another dealership.
The appointment time was right on & the time they said it would be done was right on. The waiting area was clean & enjoyable.
They were quick and efficient and didn’t add on extra work unnecessarily, which can be a problem. I have worked with them before, and am always pleased.
Wendy was very helpful service was great I was out of there in about 90 minutes
Very easy to work with. Did the entire deal online without hassle or dealer pressure or problems. Website was easy to navigate and dealer responses to my questions was quick and thorough. All costs were explained and were upfront with no surprises. Lastly I was happy with the price and picking up the car at the dealer was quick with no problems. In total, we spent just over 30 minutes at the dealer. My kind of car purchase!
All was good but he didn't reset the code B7 on the dashboard?? Now I have to drive it back or find a place to reset it?? Or start searching after paying 400+ they could reset this!
Best Honda dealer. Best service. Kayla was super helpful. Got in and out so fast.
I had a great experience with Kayla in their Service Department. You need to hire more Kaylas!!!
Informative, helpful, and quick. Helped me find the perfect car for myself highly recommend for all.
Good service. Our service advisor was very polite and helpful. She was very knowledgeable about our vehicle maintenance history and was very responsive to our needs. A pleasure to have had her assist us.
Honda of Sumner is a very clean and professionally run dealer. They have a great selection of both new and used vehicles. They assisted me in finding a vehicle that match my price ranges and circumstances. Excellent work all around.
I had a great experience.I came in late on a Thursday and everyone stayed lat until the keys were in our hands. They close at 8 and we didn’t get out of there close to 9..very happy.
I have had my Honda serviced here many many times and they were positive experiences. This last Friday I scheduled an oil change and asked for a tire rotation. I was told at that time I needed my brake fluid changed. I said no, I was not prepared to have that done and didn’t have the time.Joseph asked when I needed to be out of there. I thought that was just a general inquiry. I replied, 12:30. He said l, we can do that. I took that as I would be out with just my oil change by then. ... Read More DealerRater - Nov 3, 2025
My appointment took longer than expected. They were unable to rotate my tires due to 2 nails in a tire, 1 of which was not patch able due to location. I was still charged the full amount for the oil change, inspection, and tire rotation. I didn’t think about mentioning a reduction until after I left. The service associate was very friendly and apologized for the long wait time. In the end I could have had an oil change and inspection somewhere else for half of the $176 they charged me.
I recieved fast knowledgeable service at Raidons Honda of Sumner. I bring back my Pilot again.
Kayla went above and beyond with my wheel cosmetic repair & a car loaner. Thank you!
If I could give zero stars I would.
THE SALES TEAM WAS THE WORST. THEY LIED TO ME AND TRICKED ME INTO SIGNING A LEASE THAT WAS 200$ OVER MY BUDGET. I tried to tell them never mind I don't want the vehicle and I don't want to have anything to do with your company. THEY REFUSED to let me out of the deal saying it was "impossible" so they did something that took my monthly payments down to only 40$ over my budget and said I was stuck with them. FOUND OUT LATER THAT WAS ALSO A ... Read More DealerRater - Oct 8, 2025